Your privacy matters deeply to us at h999. This page explains in plain terms — what data is collected, why it is collected, where it is stored, and how you can control it.
How We Keep Your Data Safe
All data transfers at h999 are protected with bank-grade 256-bit SSL encryption. From your payment details to your login — everything travels through encrypted channels.
H999 never sells your personal information to advertising companies or third parties. Your data is used solely for service delivery and security purposes.
H999 collects only the information that is necessary. No irrelevant or excessive data is requested. Every piece of data collected has a specific purpose.
H999 operates in accordance with international data protection standards. Regulatory guidelines are followed in the storage and processing of user information.
At h999, you can view, correct, and request deletion of your own data at any time. Full control over your information stays with you.
Should a data security incident occur, h999 will notify you as quickly as possible and take the necessary steps to resolve the issue.
From Collection to Protection — Your Data's Journey at h999
H999.express ("h999", "we") takes the privacy of users in Bangladesh very seriously. This Privacy Policy explains what personal information we collect when you use the h999 website and mobile app, why we collect it, and how we keep it secure.
By using the h999 platform, you are considered to have accepted this Privacy Policy. If any changes are made to the policy, you will be notified via the platform and your registered contact method.
In summary: h999 keeps your data secure, never sells it, and uses it only to provide our services. Read on to learn more.
Information you provide when registering or using services at h999:
Some information is collected automatically while you use the platform:
| Data Type | When it is collected | Requirement |
|---|---|---|
| Name & Mobile | At the time of registration | Mandatory |
| Payment Information | On Deposits/Withdrawals | Mandatory |
| NID / Passport | During KYC verification | On withdrawals of ৳5,000+ |
| Device & IP Information | Per visit | For security purposes |
| Betting History | On all transactions | Legal Obligations |
H999 uses your information solely for the purposes listed below — nothing beyond that:
H999 may send you messages about bonuses or offers. You can turn off these notifications at any time through your account settings.
H999 uses industry-leading technology to keep your information secure:
While h999 maintains the highest level of technical security, it is equally important that you use a strong password, never share it with anyone, and stay cautious on public Wi-Fi.
The h999 website and app use cookies and similar technologies. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login Sessions, Security, Page Load | Deleted at end of session |
| Functional Cookies | Language preferences and saved settings | 30 Days |
| Analytics Cookies | Understanding Platform Usage Patterns (Anonymised) | 90 Days |
| Security Cookies | Fraud & Bot Detection | 7 days |
You can disable or clear cookies through your browser settings. Please note that disabling essential cookies may affect certain features of h999 — for example, your login session may not persist.
You have full control over your information at h999. The following rights can be exercised at any time:
You may request to see what personal information h999 holds about you. Contact support and you will be informed within 15 business days.
If any of your information is inaccurate, you may request a correction — through Account Settings or by contacting Support.
If you wish to close your account, you may request deletion of your data — except for information we are legally required to retain.
You may object to the use of your data for specific purposes — such as opting out of promotional messages.
You may request an export of your personal data in a standard, portable format.
In certain circumstances, you may request that the processing of your information be temporarily restricted.
To exercise any of the rights listed above support@h999.expressWrite to us with the subject line "Privacy Request" for a faster response. We typically reply within 15 business days.
H999 does not retain data longer than necessary. The table below outlines how long each type of information is kept:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | For as long as your account remains active | Service Delivery |
| Transaction Records | 5 Years | Legal Obligations |
| KYC documents | 5 years after account closure | Regulatory Compliance |
| Log Files | 90 Days | Security Analytics |
| Support conversations | 1 Year | Service Quality Improvement |
| Marketing Preferences | Until you change your preferences | Respecting your preferences |
Any data retained after account closure is kept solely for legal and regulatory reasons. Once that period expires, the data is securely deleted.
H999 is strictly for users aged 18 and over. We do not knowingly collect any information from minors.
If anyone under the age of 18 opens an account, it will be closed as soon as it is identified and all collected data will be deleted. If a parent or guardian believes their minor child has created an account on h999, they are urged to contact Support immediately.
Age Verification: h999 verifies date of birth at registration and confirms identity through the KYC process — and this is exactly why.
H999 may update this Privacy Policy as needed. Any changes will be published on this page with a revised date. For significant changes, a notification will be sent to your registered mobile number.
Continued use of h999 after any changes will be taken as your acceptance of the updated policy. If you object to any changes, please contact support to close your account.
Last Updated: January 2026. For any privacy-related questions, support@h999.expressto write to us.
Most people click "I Agree" without reading the privacy policy when signing up somewhere online. But on a betting platform, where real money and personal ID details are involved, it matters to know where your information is going.
From the very beginning, h999 made a clear decision — to earn user trust, not trade on it. That is why no user data on h999 is ever sold or passed to advertising companies. Where h999 works with partners such as bKash or Nagad, only the information strictly necessary for processing payments is exchanged.
Many users from Dhaka and Chattogram ask — does h999 share data with the government? The answer is: only when legally required and through a valid legal process. Never voluntarily, and never on informal request. This is h999's legal obligation, and we don't hide it.
H999 believes that a platform can only thrive long-term when users feel safe using it. Transparency about privacy is the most powerful way to build that trust.
Key Indicators of Our Security Performance
* Representative data
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